Shipments and returns

YOUR ORDER

Split Shipment Policy

In the unlikely event of goods offered for sale on our web site being out of stock Our Policy for dealing with this situation is as follows:

If you order goods from us and part or all of your order is out of stock, we will notify you within 24 hours or sooner.  If the whole of your order is out of stock we will notify you and process a full refund without delay unless you choose to wait until we acquire the goods.  In the case of some items within your order being unavailable, we will notify you of this within 24 hours of you placing your order. We will offer the option of a partial delivery with a partial refund on the out of stock goods. Or you can choose to take delivery of the goods in stock and wait until we acquire the balance of the goods or you can cancel the whole order and receive a refund.

Your Shipment

Goods are generally dispatched within 2 working days days after receipt of payment and are shipped via Royal Mail or a Courier of Our choice.  .  We may, at our discretion use a tracked service which will require a signature.   

We want our customers to be satisfied with their purchases from Design Stitch Create and therefore we have a stringent quality control system in house and every item is inspected for defects before it leaves us.   Shipping fees where applicable, include handling and packing fees as well as postage costs.  Postage Costs will vary according to the size and weight of the parcel.

Overseas Postage is calculated according to Country of Destination and weight.  We will charge the cost of International Signed For Service on all orders.  

Customs Charges:

Some countries charge import tax.  We do not have any knowledge of these and we are unable to advise on them.

Returns

Returns are accepted in accordance with the Consumer Contract Regulations of The United Kingdom.  You have a period of 14 days after you receive your goods to return them to us for refund or exchange.   Items returned to us after this time has elapsed will not be eligible for a refund and will be returned to you.  Under these circumstances postage will not be free and you will be expected to reimburse us with costs involved in the return.  

You must notify us within 3 days of receiving an item - if you find it to be faulty

 The customer will be liable for the cost of returning items purchased from us if you change your mind about them.  You are responsible for the safe return of the goods into our possession.  You should wrap them securely and protect them from damage, rain and any other external force. It is your responsibility to ensure that the goods reach us and we recommend that you use either a tracked service or at the very least, obtain proof of posting and keep your receipt for services until we notify you that we have received the goods.

Items  to be returned must be in a re saleable condition, unworn, undamaged, free from stains, unwashed and free from odours such as perfume, smoke, food and any other odour which would hinder the re sale of the product.  In the case of clothing, It is not necessary to remove tags or labels to try any garments on and the original tags/labels must be still attached.  If any of these conditions are not met we will not issue a refund and we will charge you for the return postage plus a signed for service.

Customer satisfaction is of great importance to us and therefore all products are inspected for damage/faults by us prior to despatch. 

Items that have been personalised and ordered by you are not returnable and cannot be exchanged or refunded unless there has been an error on our part.  With items of this nature we urge you to check carefully any name spellings or dates to be embroidered on to the goods.